IT Support Specialist

Role Type

Volunteer Position

Overview

The IT Support Specialist maintains MKMC's technology infrastructure ensuring reliable systems for communication, content delivery, administration, and community engagement. This role involves managing internal tech systems, providing troubleshooting support, maintaining basic network infrastructure, and ensuring technology enhances rather than hinders MKMC operations. You serve as the go-to resource for all technology-related needs across departments.

Key Responsibilities

  • Maintain MKMC's internal technology systems including computers, audio/visual equipment, network infrastructure, and software platforms

  • Provide technical troubleshooting and support to staff and volunteers encountering technology issues

  • Manage technology setup for events and programs requiring audio, video, projection, or streaming capabilities

  • Maintain email systems, shared drives, collaboration platforms, and administrative software

  • Implement basic cybersecurity practices protecting organizational data and communication systems

  • Document technical procedures and create user guides for common technology tasks

  • Evaluate and recommend technology solutions that improve organizational efficiency and program delivery

Expectations & Commitment

  • Time Commitment: 8–10 hours per month (support tickets + maintenance + event tech)

  • Reporting: Direct report to Operations Director with monthly technology status updates

  • Availability: Responsive to urgent technical issues requiring immediate resolution

  • On-Call Support: Available during major events for real-time technology troubleshooting

  • Professional Development: Stay current with relevant technology trends and best practices

Success Metrics

  • Resolve 90% of technical support requests within 24 hours

  • Achieve 99% uptime for critical systems (email, shared drives, website)

  • Execute 100% of event technology setups without delays or failures

  • Reduce recurring technical issues by 50% through proactive maintenance and training

  • Maintain comprehensive technical documentation for all systems and procedures

First 90-Day Priorities

  • Conduct technology infrastructure audit documenting all systems, equipment, and current status

  • Establish technical support request system (email, form, or ticketing platform)

  • Create inventory of all technology equipment including audio/visual, computers, and network devices

  • Develop standard operating procedures for common technical tasks and event setups

  • Implement basic cybersecurity measures: password policies, backup systems, access controls

  • Provide technology orientation to key staff and volunteers on critical systems

Systems & Tools

  • IT ticketing or support request platform

  • Network management and monitoring tools

  • Audio/visual equipment for events and streaming

  • Cloud collaboration platforms (Google Workspace, Microsoft 365, etc.)

  • Documentation repository for technical procedures and guides

Ideal Candidate Profile

  • Strong technical troubleshooting skills across hardware, software, and network systems

  • Experience with audio/visual equipment setup for events and presentations

  • Familiarity with common business software platforms and cloud collaboration tools

  • Patient, clear communication abilities explaining technical concepts to non-technical users

  • Proactive problem-solving approach identifying and addressing issues before they escalate

  • Self-directed learning to stay current with evolving technology

  • Understanding of basic cybersecurity principles and data protection practices

Why Join MKMC

This role ensures technology serves as enabler rather than obstacle for MKMC's mission, allowing programs to leverage modern tools for maximum community impact. The systems you maintain and support you provide enable seamless communication, engaging presentations, professional content delivery, and efficient administration. Your technical expertise becomes infrastructure supporting countless acts of worship, learning, and community connection.

How to Apply

To apply, please email apply@masjidkhadijah.ca with your name, background, and the position you are applying for.